HP’s problematic firmware has turn into downright lethal for a few of its printers. An replace launched in early Could has been bricking choose HP OfficeJet printers—and the repair nonetheless isn’t out there but, leaving homeowners to stare at a blue error-code display screen.
As reported by Bleeping Pc and Engadget, pleas for assist have poured into the HP help boards because the second week of Could about error code 83C0000B, which seems on affected printers’ touchscreens. With no different strategy to work together with the printer (and try a manufacturing unit reset), clients worldwide have been caught with nonfunctioning gadgets.
Printers inclined to this subject embody OfficeJet 9020e collection fashions just like the Professional 9022e, Professional 9025e, Professional 9020e All-in-One, and Professional 9025e All-in-One. HP mentioned in an announcement to Bleeping Pc that solely a “restricted quantity” of customers have been hit by this error, and that it’s “diligently” engaged on a repair. In case your printer remains to be operational, maintain it offline (that’s, disconnect it from the web) in order that it doesn’t obtain the dangerous software program replace.
These experiencing the problem ought to contact buyer help through the help web site https://help.hp.com. Within the boards, clients have reported that sending within the printer for service is the one tangible decision out there in the meanwhile.
Beforehand, the principle subject with HP printer firmware has been the regular unfold of the corporate’s “dynamic safety” coverage, which blocked use of third-party ink cartridges. Although workarounds exist for some fashions (as we detailed in a current article), this extra debacle received’t go away constructive associations with HP’s firmware updates—an issue in and of itself, given how many individuals don’t concern themselves with the precise safety and have enhancements that firmware (as a basic idea) addresses.